Sam Missingham, publishing commentator and founder of The Empowered Author book marketing service raised the issue on Twitter and was inundated with replies from frustrated staff, authors and customers.
“By September we anticipate beginning to benefit from the much more sophisticated platform now at our disposal.” The Waterstones representative went on to apologise for “the unusual slowness”, and said the chain expects to have caught up with the backlog by the end of August. Over the implementation period, however, a backlog of orders was created which we are now processing as quickly as we can.” This is now operational, with stock flowing to our bookshops and customers. A spokesperson from the chain said: “Waterstones last month upgraded the system that manages stock distribution from our warehouse to Blue Yonder technology.
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